Terms and Conditions for 60-Day Money-Back Guarantee
Welcome to Trendy Gifters! We are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your purchase, we offer a 60-Day Money-Back Guarantee. Please read the following terms and conditions carefully to understand your rights and responsibilities.
1. Eligibility for Refund
To be eligible for a refund under our 60-Day Money-Back Guarantee, the following conditions must be met:
- The item must be returned within 60 days from the date of purchase.
- The item must be unused, in its original packaging, and in the same condition that you received it.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
2. Non-Refundable Items
Certain items are not eligible for a refund, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized items
- Downloadable software or digital products
- Gift cards
- Items marked as final sale or non-returnable at the time of purchase
3. Return Process
To initiate a return, please follow these steps:
- Contact our Customer Support Team at Hello@trendygifters.com with your order number and reason for return.
- Our team will provide you with a Return Authorization Number (RAN) and detailed return instructions.
- Pack the item securely in its original packaging and include the proof of purchase and the RAN.
- Ship the item to the address provided in the return instructions.
4. Shipping Costs
- You are responsible for paying the shipping costs for returning the item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Refund Processing
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund:
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Please note that it may take some time for your bank or credit card company to process and post the refund.
6. Exchanges
If you wish to exchange an item for a different size, color, or model, please contact our Customer Support Team at Hello@trendygifters.com for assistance. Exchanges are subject to product availability.
7. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact our Customer Support Team immediately at Hello@trendygifters.com. We will arrange for a replacement or refund as quickly as possible.
8. Contact Information
For any questions or concerns regarding our 60-Day Money-Back Guarantee, please contact us:
- Email: Hello@trendygifters.com
By making a purchase on Trendy Gifters, you agree to these terms and conditions. We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page.
Thank you for shopping with Trendy Gifters!