Terms and Conditions for 1-Year Warranty
Welcome to Trendy Gifters! We stand behind the quality of our products and offer a 1-Year Warranty on all items. Please read the following terms and conditions carefully to understand your rights and responsibilities under our warranty policy.
1. Warranty Coverage
- Our 1-Year Warranty covers any defects in material or workmanship under normal use during the warranty period.
- During the warranty period, we will repair or replace, at no charge, products or parts of a product that prove defective due to improper material or workmanship.
2. Warranty Period
- The warranty period is one year from the date of purchase.
- A replacement product or part assumes the remaining warranty of the original product or 90 days from the date of replacement or repair, whichever is longer.
3. Exclusions
This warranty does not cover:
- Conditions, malfunctions, or damage not resulting from defects in material or workmanship.
- Damage resulting from negligence, improper maintenance, or unauthorized modifications.
- Consumable parts such as batteries or protective coatings that are designed to diminish over time unless failure has occurred due to a defect in materials or workmanship.
- Cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports.
4. Claim Process
To obtain warranty service, you must first contact our Customer Support Team at Hello@trendygifters.com to report the defect and obtain instructions on how to proceed:
- Contact our Customer Support Team at Hello@trendygifters.com with your order number and a description of the defect.
- Our team will provide you with a Return Authorization Number (RAN) and detailed return instructions.
- Pack the product securely and include the proof of purchase and the RAN.
- Ship the product to the address provided in the return instructions.
5. Shipping Costs
- You are responsible for paying the shipping costs to return the product.
- If your warranty claim is approved, we will cover the shipping costs for sending the repaired or replaced product back to you.
6. Repair or Replacement
- Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your warranty claim.
- If your claim is approved, we will, at our discretion, either repair the product using new or refurbished parts or replace the product with a new or refurbished product.
7. Limitation of Liability
- Our liability under this warranty is limited to the replacement or repair of the product.
- We are not liable for any incidental or consequential damages arising from the use or inability to use the product.
8. Contact Information
For any questions or concerns regarding our 1-Year Warranty, please contact us:
- Email: Hello@trendygifters.com
By making a purchase on Trendy Gifters, you agree to these terms and conditions. We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page.
Thank you for shopping with Trendy Gifters!